Question 1

How do I book a private vehicle or tour package?

Accepted Answer

You can book directly through our website by selecting your preferred vehicle or package and submitting an inquiry, or clicking 'Instant Book / WhatsApp' to connect directly with our travel concierge for fast confirmation.

Question 2

Are professional English-speaking drivers included in vehicle hire?

Accepted Answer

Yes! All vehicle bookings with Omar Lanka Tours include a vetted, licensed, professional English-speaking driver who also serves as your trusted local route expert.

Question 3

Can I customize an itinerary according to my family or travel dates?

Accepted Answer

Absolutely. We specialize in bespoke, tailor-made Sri Lanka journeys. Whether you want to add safari days in Yala, relax on Mirissa beach, or explore tea country in Ella, we craft the exact itinerary to match your pace.

Question 4

What is the cancellation and refund policy?

Accepted Answer

Cancellations made 7 days or more prior to the scheduled tour start date are eligible for a full refund. For cancellations made within 7 days, a 20% service fee applies to cover preliminary reservations.

Question 5

Do you offer Bandaranaike International Airport (CMB) pickups and transfers?

Accepted Answer

Yes, we provide 24/7 airport pickup and drop-off services across all destinations in Sri Lanka, including direct transfers to Colombo, Negombo, Kandy, Galle, Sigiriya, and Mirissa.

Question 6

What payment methods are accepted?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express), international bank wire transfers, and cash (USD, EUR, GBP, LKR) upon arrival.

Question 7

Are driver accommodation and meals covered?

Accepted Answer

When you book a private multi-day tour package with Omar Lanka Tours, driver meals and accommodation are arranged or handled by us, ensuring a seamless and worry-free vacation for you.

Frequently Asked Questions

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